7. Student Service General

The Student Dashboard provides a complete overview of a student’s information within TEAMS. It displays key details such as contact information, enrolments, applications, compliance records, documents, and communication history. The dashboard also provides quick access to actions like editing student details, managing enrolments, sending communications, and generating documents.

This lesson explains how to edit a student’s basic information in TEAMS using the Edit Student screen. You will learn how to access the edit option from the Student Dashboard and understand which student details can and cannot be modified.

This lesson explains how to add or update a student or applicant’s address using the Edit Student Address screen in TEAMS. You will learn how to manage AVETMISS, local, and mailing addresses and understand the required fields for compliance.

This lesson explains how to add and manage student notes from the Student Dashboard in TEAMS. Student notes help staff record important information or reminders related to a student.

This lesson explains how to add and manage conditions for applicants and students in TEAMS. Conditions represent requirements that must be fulfilled before or during enrolment and can be automatically included in offer letters.

This lesson explains how to add and manage holidays for applicants and students in TEAMS. You will learn how to record holiday periods and understand how holidays can affect enrolments, attendance calculations, and course end dates.

This lesson explains how to add or update overseas information for applicants and students in TEAMS. You will learn how to record passport details, overseas contact information, next-of-kin details, and OSHC and healthcare provider information.

This lesson explains how to add, update, or remove an account manager for an applicant or student in TEAMS. You will learn where to assign the account manager and understand the restrictions when an applicant is converted into a student.

This lesson explains how to add or update visa and CoE information for applicants and students in TEAMS. You will learn how to record visa details, link them to enrolments, and manage visa records from the dashboards.

This lesson explains how to add or update English proficiency details for an applicant or student in TEAMS. You will learn how to record different types of English language evidence and understand which fields appear based on the options selected.

This lesson explains the Enrolment Dashboard in TEAMS. You will learn how different tiles on the dashboard provide a summary of enrolment information and allow you to manage enrolment details, compliance, attendance, results, financials, documents, and communication.

This lesson explains how to edit enrolment details from the Enrolment Dashboard in TEAMS. You will learn how to update enrolment dates, modify key enrolment information, and manage settings related to trainers, enrolment types, and reporting.

This lesson explains how to add or update employer details from the Enrolment Dashboard in TEAMS. You will learn how employer tracking is used for funded enrolments and work placements.

This lesson explains how to add or update an agent linked to a student enrolment in TEAMS. You will learn how to assign an agent from the Enrolment Dashboard using the available agent management options.