4. Main Dashboard

Learn how to navigate the Main Dashboard in TEAMS, your central hub for managing students, monitoring progress, tracking alerts, and accessing key communication and workflow tools—all from one easy-to-use screen.

Learn how to use the TEAMS search bar to quickly locate students, applicants, enquiries, applications, and enrolments from any screen. This feature streamlines your workflow by giving you instant access to the right record without navigating through multiple menus.

Learn how to use the Reminder Tile in TEAMS to track follow-ups, schedule alerts, and manage important tasks created through Contact Logs and Interventions. This feature helps users stay organised, meet deadlines, and never miss critical student or compliance actions.

Learn how the Alerts – CRICOS Tile in TEAMS helps you monitor critical CRICOS and ESOS compliance requirements, including CoE expiries, active interventions, and agent contract alerts—all from a single dashboard tile.

Learn how the CoE Expiring (Next 30 Days) alert screen helps you track enrolments with Confirmation of Enrolment (CoE) end dates approaching within the next 30 days, and how to manage, update, and action these alerts efficiently in TEAMS.

Learn how the CoE Expired alerts screen helps you identify enrolments where the Confirmation of Enrolment (CoE) end date has already passed, and how to manage, update, communicate, and action these records efficiently within TEAMS.

Learn how the Active Intervention Alert screen helps you monitor students with open interventions, understand why they appear as active, and action these records through communication tools and bulk functions in TEAMS.

Learn how to track, manage, and action Agent Contracts that are approaching expiry or have already expired using the Agent Contracts Expiring and Agent Contracts Expired alert screens in TEAMS.

a

Learn how the Alert – General Tile in TEAMS centralises key operational alerts, including student requests, SMS usage, document logs, and contact logs—allowing staff to monitor activity and action tasks efficiently from the main dashboard.

Learn how the Student Request – New screen in TEAMS displays newly submitted requests from the Student Portal and how staff can review, process, decline, and manage these requests efficiently.

a

a

Learn how to use the Document Log screen in TEAMS to view, edit, filter, and download documents uploaded across the system, ensuring efficient document management and tracking.

Learn how to create, view, filter, and manage contact logs in TEAMS. The Contact Log screen provides a complete history of communication with students, agents, and employers, supporting transparency, consistency, and audit-readiness.

aa

a

a

Learn how to create, manage, and schedule tasks in TEAMS to stay organised, track follow-ups, and ensure important actions are completed on time.

Learn how the Continuing Tile displays students who are still in the enrolment process, offering quick access to program-wise counts and detailed listings for efficient monitoring and management.

Learn how to use the Continuing Listing Screen in TEAMS to filter, review, and manage students who are still in the enrolment process, with tools for exporting data, performing bulk actions, and accessing key enrolment details.

Learn how the Starters Tile displays students scheduled to begin their courses within a selected date range, providing quick access to program-wise counts, starter listings, and export options for efficient enrolment monitoring.

Learn how to use the Starters Listing Screen in TEAMS to filter, review, and manage students who have started or are scheduled to start their programs. This screen provides detailed enrolment information, quick-action tools, and bulk processing options to streamline operational workflows.

Learn how the Finishers Tile displays students who have completed or are due to complete their programs within a selected date range, with program-specific counts, detailed listing links, and export options for reporting and follow-up.

Learn how to use the Finishers Listing Screen to view, filter, and manage students who have completed or are about to complete their programs. This screen provides detailed enrolment information, action tools, and bulk processing options to streamline operational workflows and support reporting and compliance.

Learn how the Short Program Tile provides an at-a-glance summary of enrolments in Short Programs within a selected date range, with clickable counts, a total finished count, and export options for reporting and analysis.

Learn how the Short Program Listing Screen provides detailed information on students enrolled in short programs within a selected date range, with tools for filtering, reviewing enrolments, sending communications, and performing bulk actions efficiently.

The Email / SMS Sent Tile provides a quick overview of all email and SMS communications sent from TEAMS within a selected date range, with clickable counts that link to detailed listings and a CSV export option for reporting and analysis.

The Email Listing Screen provides a detailed view of all emails sent from TEAMS, with filtering options, message previews, and tools for exporting and managing individual or bulk email communication.

The SMS Listing Screen displays all SMS messages sent from TEAMS, with filtering options, message previews, and tools for managing individual or bulk SMS communication.