4. Main Dashboard

The TEAMS Main Dashboard is a central hub that provides quick access to student data, alerts, and communication tools through search and interactive tiles, helping users manage daily operations efficiently.

Learn how the search bar works in TEAMS, including the types of records you can search, the different search methods available, how results are displayed, and how this feature helps staff access key information quickly from anywhere in the system.

Learn how the Favourites Tile on the TEAMS Welcome Screen gives you quick access to your most-used screens and helps streamline day-to-day navigation.

Learn how the Reminder Tile in TEAMS helps users manage follow-ups, alerts, and deadlines by linking reminders to Contact Logs and Interventions for better organisation and timely action.

Learn how the Alerts – CRICOS Tile in TEAMS helps users monitor important CRICOS-related compliance alerts, including CoE expiry, active interventions, and agent contract expiry.

Learn how the CoE Expiring (Next 30 Days) alert screen in TEAMS helps users identify enrolments with a Confirmation of Enrolment nearing expiry and take timely action to support CRICOS compliance.

Learn how the CoE Expired screen in TEAMS helps users identify enrolments with expired CoE end dates, review key enrolment and visa details, and take follow-up action to support CRICOS compliance.

Learn how the Active Interventions alert in TEAMS helps users identify students with active intervention records, review key compliance details, and take follow-up action directly from the listing screen.

Learn how to monitor agent contracts that are expiring within the next 30 days or already expired in TEAMS, including filtering, reviewing contract details, downloading CSV reports, and taking follow-up actions.

Learn how the Alert General Tile in TEAMS gives you a centralised view of key alerts, including student requests, SMS usage, document uploads, and contact logs, with direct links to detailed listing screens.

Learn how the Student Request – New screen in TEAMS displays newly submitted portal requests, and how staff can review, process, decline, note, download, and export those requests.

Learn how the Student Request – New screen in TEAMS displays newly submitted requests from the Student Portal and how staff can review, process, decline, and manage these requests efficiently.

Learn how the SMS Count alert on the Alerts General Tile shows monthly SMS usage and allocation in TEAMS.

Learn how to use the Document Log screen to view, filter, and manage uploaded documents across the system.

Learn how to create, view, edit, and manage Contact Logs in TEAMS to record communications with agents, employers, and students, ensuring accurate tracking, transparency, and audit compliance.

This lesson shows how to create and manage tasks in TEAMS using the Tasks tile or Task Details screen. It covers adding task details, assigning users, setting priorities and schedules, and using recurrence and calendar view to track and complete tasks efficiently. 

Learn how to use the Continuing Tile in TEAMS to view students currently progressing through enrolments, filter results by date range, open detailed listings, and export data.

Learn how to use the Continuing Listing Screen in TEAMS to filter, review, and manage students who are still in the enrolment process, with tools for exporting data, performing bulk actions, and accessing key enrolment details.

Learn how the Starters Tile in TEAMS helps you view and track students starting within a selected date range, including program-level counts, total counts, hyperlinks to listing screens, and CSV export.

Learn how to use the Starters Listing screen in TEAMS to manage students who are about to start or have started, including filtering, communication, and bulk actions.

Learn how to use the Finishers Tile in TEAMS to track completed and pending student completions, filter data by date range, and access detailed listings.

Learn how to use the Finishers Listing screen in TEAMS to review students who are finished or about to finish, apply filters, manage enrolment actions, and perform bulk updates.

Learn how to use the Short Program Tile on the TEAMS main dashboard to view short program enrolment counts, apply date filters, open detailed listings, and export data for reporting.

Learn how to use the Short Program Listing screen in TEAMS to view, filter, manage, and communicate with students enrolled in short programs.

Learn how to use the Email and SMS Sent Tile in TEAMS to track communication activity, view detailed records, and export data for reporting.

Learn how to use the Email Listing Screen in TEAMS to filter sent emails, preview message history, and send individual or bulk emails using templates.

Learn how to use the SMS Listing Screen in TEAMS to track sent messages, filter records, preview SMS history, and send individual or bulk SMS using templates.